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Have you ever been charged for a service that stopped working without you knowing? It can be hard to get a company to listen. This article describes a landline that went dead after an upgrade, with bills still arriving for many months while repairs dragged on and engineers did not return as promised. How was your experience with phone or broadband billing? Tell us in the comments. theguardian.com/money/2026/oct/13/bt-ch…

theguardian.comBT charged me for more than a year despite landline being dead