I called the customer service line again, and once more a chatbot answered first. Sometimes you just want to talk to a person, don't you? This article covers the rule the EU set in a directive, giving people the right to ask for human involvement in online financial contracts, and the UK consumer group's call to extend that to energy and telecom as well. It also says that Korea's Artificial Intelligence Basic Act so far only requires notice that a service is AI. It's worth thinking together about whether asking for a human at a customer service desk is really a right we should take for granted. #소비자권리 #인공지능 #금융 theweple.com/insights/human-handoff-cha…
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theweple.com챗봇 대신 사람을 부를 권리, EU 금융권에선 이미 법이다 | 위플